Refund and Returns Policy

Last updated: 16th July 2026

At Food Delivery Bags Australia, we want you to be satisfied with every purchase. This Refund and Returns Policy explains your rights and our process for returns, exchanges, and refunds, in accordance with the Australian Consumer Law (ACL). Nothing in this policy limits or excludes any rights you have under the ACL.

1. Your Rights Under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

A "major failure" includes situations where a product:

• Has a problem that would have stopped someone from buying it if they had known about it
• Is significantly different from the description, sample, or demonstration model shown
• Is substantially unfit for its normal purpose and can't easily be fixed within a reasonable time
• Is unsafe

2. Faulty, Damaged, or Incorrect Products

If you receive a product that is faulty, damaged in transit, or different from what you ordered, please contact us within 7 days of delivery, including:

• Your order number
• A description of the issue
• Photos of the product and packaging, where applicable

Once assessed, we will offer a repair, replacement, or refund in line with your rights under the ACL. We will also cover reasonable return shipping costs for confirmed faulty or incorrect items.

3. Change of Mind Returns

We understand that sometimes a product may not be what you expected. For change-of-mind returns (where the product is not faulty), the following conditions apply:

• You must contact us within 7 days of receiving your order
• The product must be unused, in its original condition, and in its original packaging
• Proof of purchase (order number or receipt) is required
• Return shipping costs for change-of-mind returns are the responsibility of the customer
• A restocking fee may apply

Change-of-mind returns are offered at our discretion and are not required under the Australian Consumer Law.

4. Products Not Eligible for Change-of-Mind Returns

The following items cannot be returned for change-of-mind reasons, unless faulty:

• Custom-branded or personalised bags (e.g. printed with your logo or business name)
• Bulk or wholesale orders made to a specific specification
• Products that have been used, damaged after delivery, or are missing original packaging

5. How to Request a Return

To start a return or refund request:

1. Contact us with your order number and reason for return
2. We will confirm whether the return is approved and provide instructions for sending the product back
3. Once we receive and inspect the returned product, we will notify you of the outcome
4. Approved refunds will be processed to your original payment method within 7 business days

Please do not send products back before receiving confirmation from us, as unauthorised returns may not be accepted.

6. Refund Methods

Approved refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed. Refund processing times may vary depending on your bank or payment provider.

7. Exchanges

If you would prefer an exchange rather than a refund (for example, a different size or quantity), please let us know when you contact us. Exchanges are subject to product availability.

8. Bulk and Wholesale Orders

Bulk and wholesale orders may be subject to separate return and cancellation terms, which will be confirmed in writing at the time of order. Please refer to your order confirmation or contact us directly for details specific to your order.

9. Contact Us

If you have any questions about this Refund and Returns Policy, or would like to start a return, please feel free to contact us.

10. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised "last updated" date. This policy does not affect your statutory rights under the Australian Consumer Law.