Delivery Policy

Last updated: 16th July 2026

This Delivery Policy explains how Food Delivery Bags Australia processes, ships, and delivers orders placed through our website. It should be read alongside our Terms and Conditions and Refund and Returns Policy.

1. Order Processing Times

• Orders are typically processed and dispatched within 2 - 5 business days of payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Custom-branded, personalised, or bulk/wholesale orders may require additional processing time, which will be communicated at the time of order.
• During peak periods or promotional sales, processing times may be extended. We'll notify customers on the Site if this occurs.

2. Delivery Areas

We currently deliver to addresses within Australia. If you require delivery outside Australia, please contact us to discuss availability and shipping costs before placing your order.

3. Shipping Methods and Carriers

We work with trusted courier and freight partners, including Australia Post, to deliver orders. The carrier used for your order may depend on your location, order size, and delivery speed selected at checkout.

4. Estimated Delivery Timeframes

The timeframes are dependent on information provided by our carriers and are not guaranteed. Delays may occur due to weather, high demand periods, courier disruptions, or other events outside our control.

5. Shipping Costs

• Shipping costs are calculated at checkout based on your delivery address, order weight, and size.
• Bulk and wholesale orders may be subject to freight quotes calculated separately — please contact us for a shipping estimate before ordering large quantities.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available), so you can monitor your delivery's progress.

7. Incorrect Delivery Details

Please ensure your delivery address and contact details are entered correctly at checkout. Food Delivery Bags is not responsible for delays, additional costs, or non-delivery resulting from incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible. We'll do our best to update the details before dispatch, but cannot guarantee changes once an order has shipped.

8. Risk and Ownership

Risk in the products passes to you upon delivery to the address provided in your order. Ownership of the products passes to you once payment has been received in full.

9. Lost or Damaged Deliveries

If your order does not arrive within the estimated delivery timeframe, or arrives damaged, please contact us with your order number so we can investigate with our courier partner. Where a delivery is confirmed lost or damaged in transit, we will arrange a replacement or refund in accordance with our Refund and Returns Policy and your rights under the Australian Consumer Law.

10. Bulk and Wholesale Deliveries

Large or palletised orders may require freight delivery and could involve different timeframes, delivery conditions (such as requiring a forklift or loading dock), or additional costs. These details will be confirmed with you directly before your order is dispatched.

11. Public Holidays

Please allow additional time for order processing and delivery around public holidays, as courier services may experience delays during these periods.

12. Contact Us

If you have any questions about delivery or need help tracking an order, please feel free to contact us.

13. Changes to This Policy

We may update this Delivery Policy from time to time to reflect changes in our shipping partners, processes, or timeframes. The updated version will be posted on the Site with a revised "last updated" date.