Privacy Policy

Last updated: 14th July 2026

Food Delivery Bags Australia ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (the "Site") or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, delivery and billing address
• Order information — products purchased, order history, payment details (processed securely by our payment provider)
• Account information — if you create an account, your login details and preferences
• Communications — records of any enquiries, feedback, or correspondence with us
• Technical information — IP address, browser type, device information, and website usage data collected via cookies and similar technologies

We do not collect sensitive information (such as health or financial background details) unless it is necessary and you have provided clear consent.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Place an order or create an account on the Site
• Contact us via email, phone, or a contact form
• Subscribe to marketing communications or newsletters
• Browse the Site (via cookies and analytics tools)

In some cases, we may collect information from third parties, such as payment processors or delivery couriers, where necessary to fulfil your order.

3. How We Use Your Personal Information

We use personal information to:

• Process and deliver your orders
• Communicate with you about your orders, enquiries, or account
• Provide customer support
• Send marketing communications, where you have opted in (you may unsubscribe at any time)
• Improve our Site, products, and services
• Comply with legal and regulatory obligations
• Prevent fraud and maintain the security of our Site

4. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors, to securely process transactions
• Delivery and courier partners, to fulfil and deliver your orders
• IT service providers, for website hosting, maintenance, and analytics
• Professional advisers, such as accountants or lawyers, where necessary
• Government or regulatory bodies, where required by law

We do not sell your personal information to third parties. Where a service provider is located overseas (for example, a cloud hosting or analytics provider), we take reasonable steps to ensure your information is handled in accordance with the APPs.

5. Cookies and Website Analytics

Our Site uses cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use the Site. You can adjust your browser settings to refuse cookies, though this may affect your experience on the Site. We may also use analytics tools (such as Google Analytics) to collect aggregated, non-identifying usage data.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems and restricted access to personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, or incomplete. To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

8. Direct Marketing

If you have opted in to receive marketing communications from us, you can opt out at any time by using the unsubscribe link in any email, or by contacting us directly. We will not send you further marketing communications once you have opted out, other than transactional messages related to any existing orders.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please feel free to contact us

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on the Site with a revised "last updated" date. We encourage you to review this page periodically.